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Make every piece of text count

Avoid the trap of letting a design template make you write redundant text. Consider the instructions in this wizard page from Windows XP:

Wow! Depending on how you count, this page tells the user the same thing at least twice, maybe even three or four times. (If you just had the label "Companies" above a list box, the user could probably guess that they were supposed to select a company from the list.)

Why does a UI end up with so much redundant text? Part of the problem can lie with the template used to create the UI. The Windows wizard template used for the above dialog includes the ability to easily add a subheading below the main heading. The person writing text for the page ends up feeling compelled to fill this out, even if the subheading adds no information of value to the user. (The user could probably assume that the photo companies print high-quality photos – although that didn’t stop Shutterfly from adding its own redundant text on that point.)

One problem with this template is that it puts the headings on a separate visual surface than the main page content (the list box). Suppose we decided to drop all the unnecessary text and stick with a single instruction. The template forces a result like this:

The top of the dialog now feels somewhat unbalanced. Worse, the instruction feels separated from the list box that the instructions refer to. Looking at this, you might see why someone felt compelled to add a subheading for balance, and then some more text to the main content area where it could sit directly next to the list box.

Fixing this requires jettisoning the template altogether. If we put the instruction on the same visual surface as the list box (and lose the rather unhelpful icon in the upper right), we end up with:

There’s more visual design work that could be done here, but this is a big step in the right direction.

We see so much redundant text in UIs that we can become inured to the clutter. Pare back your text to what is essential. If you find yourself writing text that adds no value, step back and consider whether your template is part of the problem.